Privacy Policy


Scope of this Privacy Policy
Changes to this Privacy Policy and your duty to Inform us of Change in Data​
What type of information do we have?​
How do we collect your Data?​
Lawful basis for use of your personal data
Failure to provide personal data
Why we collect Data?​
Change of Purpose
How you can control your Data​
Do we share your Data?​
How we manage, store, protect, retain or delete your information?​
Our Contact Information​




Travel House Hotels understands the value of your data and the importance of protecting your data. We respect the trust you repose in us in providing us with your data and we are completely committed to preserving, protecting and safeguarding data which you share with us.


This Privacy Policy outlines the information we collect from you, why we collect such data, how we use the data, how you can control the data and how we manage, store, protect, share, retain or delete your information. This privacy policy will inform you as to how we look after your personal data when you provide your data to us and tell you about your privacy rights and how the law protects you.


This privacy policy is issued Travel House Hotels. “Travel House”, “we”, “us” or “our” in this privacy policy, refers to Travel House Hotels.




By filling the consent statement at the foot of this document, you agree to the terms of this Privacy Policy, as to allow us to utilise your data to service you more accurately. It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions, where they are provided, when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.


This privacy policy supplements other notices and privacy policies and is not intended to override them.


Scope of this Privacy Policy


This privacy policy applies generally to the business of Travel House and serves to set out to you, Travel House’s approach to your data.


Changes to this Privacy Policy and your duty to Inform us of Change in Data


We keep our privacy policy under regular review and as such, the version of this policy which you are reading may be changed at any time. We will endeavour to inform you beforehand of an impending update to our policy. This current version of this policy was last updated on the 20th of April, 2022


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


What type of information do we have?


The type of information we collect is Personal Data. Personal Data refers to any piece of information that relates to an identified or identifiable living individual or pieces of information, which if collated together can lead to the identification of an individual person.


Personal Data includes data such as email address, phone number, full name, account details, home address, school history, driver’s license number, bank account number, passport number etc pertaining to a natural person. It does not include data provided anonymously.


The specific types of personal data we may collect are as follows:

i. Identity Data: includes data such as first name, maiden name, last name, social media username or similar identifier, marital status, title, date of birth, next-of-kin data, biometric data and gender.

ii. Contact Data: includes data such as home address, email address and telephone number.

iii. Financial Data: includes data such as salary structure, bank information and payment information.

iv. Transaction Data: includes data such as details about payments to and from you and other details of products and services you have purchased from us.

v. Marketing and Communications Data: includes data such as regarding your preferences in receiving marketing from us and our third parties and your communication preferences.


How do we collect your Data?


We use different methods to collect data from and about you including through:

Direct interactions

We collect your data through direct provision of data in the course of your use of our services with your consent. You may give us your data by filling in forms or by corresponding with us by post, phone, email or otherwise.

Automated technologies or interactions

We collect your data through direct provision of data in the course of your use of our services with your consent. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

Third parties or publicly available sources

We may also receive your personal data from third parties to whom you have legally provided such data to, and we may use such data in accordance with our policies. To the extent that such data is disclosed by third parties, whether your employers, our clients, service providers, advertisers or other sites throughout the Internet, different rules may apply to their use or disclosure of your information. We do not control how they use or share your data and we cannot make any representations or warranties as to these. We have exclusive ownership of the information collected on our website. We however only have this right over data that you have voluntarily shared to us directly or through your usage of our website. With your consent, we use your information to fulfil requests to receive information or materials from us, to carry out services for your benefit and to process applications and requests from you. We do not use your data for any other purpose than for the purposes listed out in this policy and we do not sell, lend or rent any personally data about you to any third parties.


Lawful basis for our use of your personal data​


We will only use your personal data as allowed by law. Under the Nigeria Data Protection Regulation 2019 (NDPR), personal data may be processed under any of the following lawful basis:

  • Where you consent to our use of your personal data
  • Where we need to perform the contract which we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.
  • Where we need to protect your vital interest or the vital interest of another individual
  • Where it is in the interest of the general public to process your data


While we mostly collect and process your data with your consent, we may collect and process your data under any of the identified lawful basis depending on the circumstance. We do not always need your consent to process your data. However, we do need your consent before we can process your data for purposes such as direct marketing communications. You are at liberty to withdraw your consent to such kinds of processing at any time. Where such withdrawal makes us unable to proceed with providing you with certain services, we will inform you accordingly. Please kindly contact us via the e-mail addresses below:


Failure to provide data


Where you refuse to provide data required under contract or under law when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, online bookings). Where we have to cancel a booking you have made with us because you have not provided us with relevant data, we will notify you.


Why we collect Data?


We collect data to enable us process requests or applications which you make, or which are made on your behalf with your consent and to provide you with our services.


We collect data to be able to communicate with you, to provide further information on our products and services and to assist you (mail subscriptions).


We collect data to be able to respond to questions or requests which you submit as well as anticipate and resolve problems with any services we offer to you.


Change of purpose


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.


If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.


Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


How you can control your Data


In addition to being able to limit the data you directly provide to us you also have the option of exercising any of the below rights with respect to your data:

  1. Request information about any of your personal data which we are processing, and request access to your personal information which we possess.
  2. Request correction of personal information that we hold about you to make them more accurate or to reflect change in circumstances which the personal information we possess does not reflect.
  3. Request us to refrain from doing certain things with your data or restrict the extent of our collection or processing of your data.
  4. Request partial or complete erasure of your personal information.
  5. Object to our processing of your personal information where we are processing your personal information for direct marketing purposes.
  6. Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
  7. Request the transfer of your personal information to another party.


Do we share your Data?


It may be necessary for us to share your personal data with third parties such as: regulatory bodies and our service providers. We could disclose any information about you as required by law and we may make such disclosures to law enforcement agencies and government officials, as necessary or appropriate under the relevant circumstance. Other than these instances, we do not disclose or share your personal data provided to us without your authorisation.


International transfers


We do not routinely transfer your data outside of Nigeria. Whenever we transfer your personal data out of Nigeria, we ensure that a similar degree of protection is afforded to it in the country to which it is transferred. You hereby consent to such transfers where such adequate protection has been ensured for your data.


In any case, we may transfer data outside of Nigeria where in is necessary to protect your specific interests or our prevailing legitimate interests as provided under law.


Data Security


We have well-maintained systems for storing and managing your data, and we commit to conscientiously utilising your data in consonance with the provisions of this policy.


We have suitable security measures in place to prevent your personal data from being accidentally lost or used or accessed in an unauthorised way by a third party. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.


We have put in place procedures in our data breach policy to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


We admit however that no database is completely secure or “hacker proof” and we only guarantee the safety of your data to the extent of our undertaking all reasonable measures to protect the data.


Data Retention


We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.


To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.


Our Contact Information Kindly contact us with any queries with respect to your data or this privacy policy through any of the contact options below:


Our E-mail addresses:


I hereby consent to use this website and facilities by the Company, having read and understood this privacy policy, and having consented to the terms contained in this policy. I understand that my persona data shall be used in accordance with this privacy policy.

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